Custom Product Questions
Do you create custom products for more than cats and dogs?
Of course we do! Any pet or animal, we will create a modern custom product featuring their lovely face.
Do you provide a preview of my product before shipment?
We wish to get your order to you as quickly as possible which means we can’t provide a preview of your product before shipment. If there are problems with the submitted photos, we will reach out to you. We recommend you view our photo guidelines. Lastly, you’re protected with a 100% satisfaction guarantee.
Can I receive a product without my pet’s name?
Of course, simply write “NO NAME” in the Pet Name box.
Will my photo work?
Please review our photo guidelines before submitting your photo. Remember, these are guidelines but we can work with almost any photo, just the better the photo, the better the finished product.
Can you create pet memorials?
Yes, of course. Please include the year or accompanying message in the Pet Name box.
Can I edit my order after it has been submitted?
Yes, you have 12 hours to Contact Us and request a change or edit after your order has been submitted.
Do you include a receipt or invoice in the packaging?
No invoices or receipts are included in our packages.
Shipping Info
When will I receive my order?
Please check each product for the individual estimated shipping times. Generally, these are the estimated transit times for each region below.
USA: 1-2 weeks.
International: 2-3 weeks.
Where do you ship to?
We ship to over 90 countries!
When will I receive tracking information?
You will receive tracking information as soon as your product is shipped out. This generally takes 1-3 days and is item dependent.
Am I able to change my shipping address or cancel my order after it has been placed?
Yes, you can change your shipping address or cancel your order for up to 12 hours after the order was placed.
Will all my products arrive in the same shipment?
If you order multiple different types of modern products, they may ship separately but at no additional cost to you.
Returns and Replacements
What is your return policy?
Due to our modern custom pet products being custom made, we can’t offer returns/refunds. We do offer a Satisfaction Guarantee which means we will work with you until we get things right.
What if I dislike my custom product once received?
You’re covered by our Satisfaction Guarantee. Simply contact us and we’ll take care of you.
My custom pet product arrive damaged, what do I do?
Although extremely rare, these things do happen. If that’s the case, please contact us and we will offer you a replacement 100% free of charge.
